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Omnichannel customer engagement solutions

Customers want to be equally recognised and rewarded – wherever and however they shop.

Mobilize specialises in omnichannel engagement solutions, which incentivise customers based on their behaviour across all channels.

By launching customer-centric marketing and loyalty programmes, your business can increase spend and improve customer retention online, on mobile and in-store.

Take a look at how our solutions can enable your campaigns:

Loyalty Promo Engine

Control all your customer engagement, loyalty and promotional activities through a single platform.

Our unique Loyalty Promo Engine enables holistic customer engagement, and easily integrates with your EPOS and e-commerce channels for consistent, controlled multi-channel campaigns.

With our Loyalty Promo Engine, your business can:

  • Simplify the way you launch, manage and budget your campaigns and promotions

  • Improve campaign results by giving customers consistent loyalty offers and rewards across all channels

  • Accurately validate offers and rewards in real-time against the basket

  • Reduce operational collection and processing costs

  • Integrate with existing systems and processes, or add new channels and touch points

  • Capture customer basket data for valuable real-time shopper insights

  • Take the elements you want; our Loyalty Promo Engine is a modular solution

Mobile customer engagement solution

Mobile is retail's fastest growing channel; in the UK alone, smartphone-driven sales are doubling year-on-year.

Mobilize can help your business to capitalise on this growth opportunity with our mobile customer loyalty solution. We offer the fastest mobile checkout on the market, thanks to our unique one-touch redemption technology.

With our mobile customer engagement solution, you can:

  • Increase shopper value through our suite of customer loyalty and engagement tools

  • Encourage customers to move from physical vouchers to digital loyalty schemes – reducing operational costs by up to 40%

  • Enable mobile loyalty redemption with in-built NFC technology

  • Capture mobile customer data, to increase engagement through their most popular and trusted device

  • Combine customer loyalty with mCommerce for the full mobile engagement experience – driving sales in-store and online

Campaign management and reporting

In addition to giving you the tools to launch integrated marketing offers, Mobilize can monitor and manage your performance in real-time.

An optional add-on, our campaign management and reporting portal can help you:

  • Control and amend all campaigns from a single, web-based portal

  • Get multichannel offers to market quicker

  • Target content and rewards by customer, not by channel

  • Capture and analyse customer data across all channels

  • Track campaign budget and ROI in real-time

  • Easily integrate with third party systems

Take a look at our services

To help you get the most out of your customer engagement solutions, Mobilize offers a range of consultancy, training and support services.